Last updated: July 7, 2026
VHARÉ ("we", "our", or "us") operates the VHARÉ rider app and the VHARÉ Driver app (collectively, the "Apps"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Apps. Please read it carefully. If you disagree with its terms, please discontinue use of the Apps.
1. Information We Collect
We collect the following categories of information:
- Account information: name, email address, phone number, profile photo, and password.
- Location data: precise GPS location while the app is in use, to match riders with nearby drivers and to track trips in real time.
- Trip data: pickup and drop-off addresses, route taken, trip duration, and fare.
- Payment information: payment method details (processed securely by third-party payment providers; we do not store full card numbers).
- Device information: device type, operating system version, unique device identifiers, and push notification token.
- Communications: in-app messages exchanged between riders and drivers during a trip.
- Driver-specific information: vehicle details, driving licence, and other documents required for driver verification.
2. How We Use Your Information
- To match riders with available drivers and facilitate bookings.
- To display real-time driver or rider location during a trip.
- To process payments and issue receipts.
- To send trip status updates and push notifications.
- To calculate fares based on distance and time.
- To verify driver identity and eligibility.
- To resolve disputes, investigate fraud, and enforce our Terms of Service.
- To improve app performance, fix bugs, and develop new features.
- To comply with legal obligations.
3. Sharing of Information
We share your information only as described below:
- Between riders and drivers: first name, profile photo, vehicle details, and real-time location are shared between the matched rider and driver during a trip.
- Service providers: Firebase (Google) for authentication, database, storage, and push notifications; Google Maps for mapping and routing; payment processors for transaction handling; SMS providers for OTP verification.
- Legal requirements: we may disclose information if required by law or to protect the rights, safety, or property of VHARÉ, our users, or the public.
- We do not sell your personal data to third parties.
4. Location Data
The Apps require access to your device's location to function. Riders share location to find nearby drivers and to be picked up at the correct location. Drivers share location so riders can track their arrival and so the platform can dispatch ride requests. Location access is used only while the app is in active use or during an ongoing trip. You can revoke location permission at any time in your device settings, but doing so will prevent core app functionality from working.
5. Data Retention
We retain account information for as long as your account is active. Trip records are retained for up to 5 years for accounting and dispute resolution purposes. In-app messages are retained for 90 days after a trip ends. You may request deletion of your account and associated data by contacting us at the address below.
6. Data Security
We use industry-standard security measures including HTTPS encryption for all data in transit, Firebase security rules for data access control, and secure token-based authentication. No method of transmission over the internet is 100% secure; however, we strive to protect your personal information using commercially acceptable means.
7. Children's Privacy
Our Apps are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain processing.
- Export your data in a portable format.
To exercise these rights, contact us at support@vhare.ng.
9. Third-Party Services
Our Apps integrate the following third-party services, each governed by their own privacy policies:
- Google Firebase (Authentication, Firestore, Cloud Messaging, Storage)
- Google Maps Platform
- Pusher (real-time messaging)
- Payment processors (Stripe, Paystack, Braintree)
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via a push notification or in-app message. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Apps after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: support@vhare.ng